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Thread: ERROR: Unhandled Return Code (FALSE_INTERNAL_FAILURE). Please contact vendor.

  1. Join Date
    Nov 2003
    Posts
    3,353

    ERROR: Unhandled Return Code (FALSE_INTERNAL_FAILURE). Please contact vendor.

    OBSERVATION:
    We have our computer set up for multiple users.

    The program once installed appears to work for one user but when you switch to another user this error code is received:

    ERROR: Unhandled Return Code (FALSE_INTERNAL_FAILURE). Please contact vendor. Shutting down.

    POSSIBLE CAUSE:
    The new user does not have read/write permission for the license file.
    By default: C:\Program Files\NeuroScript\MovAlyzeR\movalyzer33.lic
    or where you installed the software.

    CHECK:
    Stop and start movalyzer. THe error may have disappeared. Accept that a user is already in use.

    Assuming you installed at the default location, otherwise alter
    accordingly:
    o Start >My Computer >C: >Program Files >NeuroScript
    >MovAlyzeR >Rightclick Movalyzer33.lic >Properties >Verify User has Read
    & Full Control.

    SOLUTION:
    If the file is there but does not show sufficient permissions, alter the permission, e.g., uncheck Read-only.
    Last edited by Hans-Leo; 2007-05-10 at 11:49.

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