Glossary Item Box
This topic is ONLY for GripAlyzeR.
To allow us to efficiently help in case of software problems, please proceed as follows:
(1) Verify that that your system works properly. In case of doubt, close all applications and reboot your system and try again.
(2) See our downloads web page for more recent downloads, known problems and solutions.
(3) Identify the problem in GripAlyZeR. Report any problems to NeuroScript, stating what you were doing before the problem occurred, what information the screen shows, and which particular system you are running. You can also e-mail the recent part of the log file via File >Logging > Send File
Trouble Shooting GripAlyzeR
If a problem occurs while running MovAlyzeR, please, e-mail us the last 20 lines of the Actions.log file:
o Click File > Logging > Log Actions to File should be check marked.
o Click File > Logging > View Log File
o Move to the end of the file and select about 20 lines by dragging the mouse over the text, Save (Control/S), Click your e-mail window, Paste (Control/V)
o E-mail us also the literal text of the beginning of the system error message.
o You may want to clear the log file clicking File >Logging >Clear Log File
o Less urgent problems, remarks, suggestions can be included in the actions.log file by
Clicking File >Logging >Add Issue/Comment to Log, and e-mail (part of) the log file to NeuroScript (See Actions_Log)
o If a severe software problem occurs, you should first check whether the problem can be reproduced (and note the conditions when the problem reoccurs). Make sure to reboot the system and that no background programs interfere.
o Verify that the version used is less than 1 month old, otherwise a new version may be downloaded and tested.
o Shut down the PC, switch off the PC, wait 10 seconds, start the PC, start only the MovAlyzeR application and check whether the problem reoccurs.
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